SMS Messaging Terms and Privacy
SMS Privacy Policy
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External Systems USA Inc. collects mobile telephone numbers and message content when customers initiate SMS conversations or request SMS communication for customer service and technical support. We use this information to respond to requests, coordinate service, provide ticket updates, and deliver technical support.
Mobile information, including telephone numbers, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be disclosed to service providers and subcontractors solely as necessary to provide customer service, messaging delivery, technical support, or other services requested by the customer. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS Terms
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External Systems USA Inc. provides conversational SMS messaging from 432-620-9457 for customer service and technical-support communications. Messages may include responses to customer questions, help-desk ticket updates, troubleshooting requests, technician scheduling, appointment coordination, and resolution confirmations.
Participation is voluntary and is not a condition of purchasing any product or service. Message frequency varies depending on the customer’s request and the duration of the support conversation. Message and data rates may apply.
You may cancel SMS communications at any time by replying STOP. After receiving a STOP request, we may send one final message confirming that SMS communications have been discontinued. To resume messaging, text SUPPORT again to 432-620-9457.
Reply HELP for assistance, contact us at help@extsys.com, or call 432-620-9457.
Wireless carriers are not liable for delayed or undelivered messages. For information about how we handle personal information, see our SMS Privacy Policy on this page.
How do I opt in to SMS messages?
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Customers may opt in to receive conversational SMS messages from External Systems USA Inc. through one of the following methods:
Customers may enter their mobile phone number on our homepage or Contact page and actively select the optional, unchecked SMS consent checkbox. The disclosure explains that messages concern customer inquiries, customer service, and technical support; message frequency varies; message and data rates may apply; customers may reply STOP to opt out or HELP for assistance; and consent is not a condition of purchase.
To enroll in conversational SMS messaging from External Systems USA Inc., text SUPPORT to 432-620-9457.
By texting SUPPORT, you agree to receive conversational SMS messages regarding customer service and technical support. Message frequency varies based on your inquiry or support request. Message and data rates may apply. Reply HELP for assistance or STOP to cancel. Consent is not a condition of purchasing products or services.
After enrolling, you may text your customer-service or technical-support request to 432-620-9457. We do not use this SMS program for marketing or promotional messages.
Please review our SMS Terms and SMS Privacy Policy on this page.